Dear Sir / Madam,
Re:
**YOUR COMPANY NAME**
Reminder Reference: **YOUR ASSIGNED REMINDER REFERENCE**
- - - - - - -
We are instructed to act on behalf of the above named client.
Please find attached details of our client’s claim against you.
Both our client and this office recognise that many businesses remain in difficulty as they trade out of the Covid-19 pandemic.
Our client confirms that this account is overdue and has requested that we contact you to offer one final opportunity to resolve this matter amicably prior to it being escalated to next stage debt collection.
Our client has chosen this path because they would rather not lose you as a customer. Equally you must appreciate that their invoices are due and payable for goods or services that have already been provided to you.
We understand that a number of businesses are currently safeguarding their own cash flow to protect their interests. However, the pandemic is not a valid legal excuse to delay payment to our client. Our client has provided goods or services to you on credit terms and as such is fully entitled to be paid their monies as and when they fall due for payment.
No company should be putting their own business interests ahead of others in matters such as this. A court is unlikely to afford sympathy to any party that does so. Our client has advised their willingness to work with you if you are unable to pay in full within the next 7 days and are open to short-term instalment offers. Please select the appropriate option below if you are suffering from cash flow damage due to the pandemic.
To prevent this from being automatically escalated to the next debt recovery stage, you must respond to this email by return using one of the options below.
Notify our client of your actions or intentions:
The Claimed Sum Has Already been Paid In Full on [Date]
The Claimed Sum is Agreed - we intend to pay in full on [Date]
We have already paid part of the Claimed Sum on [Date] We paid [£ Value]
We Agree the Claimed Sum and would like to make an instalment offer to pay [£ Value], [Weekly/Monthly]
(Please note that interest may be chargeable at our client’s discretion should you select this option)
We partially dispute this Claim in the sum of [£ Value]
The full balance of this Claim is Disputed
We hope you can appreciate the gesture of goodwill within this letter from our client and respond positively within the next 7 days.
Yours faithfully
Direct Route Collections Limited
Overdue Invoices Department