COVID-19 Support from Direct Route
Immediate cash flow support for your business whilst providing every opportunity to retain your customers
Vital support for the NHS Frontline via the NHS Charities COVID-19 Appeal.Pay just £1.00* (charitable donation) to register and send your 1st Covid-19 customer reminder. You can then use the service as many times as you would like to collect overdue invoices. In these challenging times cash flow is king so let us help improve yours (more information below).
Already registered? Just log in above to view case progress and any responses or send a new COVID-19 customer reminder.
Alternatively, register below to send your First Reminder and begin bringing your monies in immediately.
Alternatively, register below to send your First Reminder and begin bringing your monies in immediately.
- It Costs Just £1.00* (NHS donation) for your first Covid 19 customer reminder – all subsequent reminders are completely free. check_circle
- Retain Your Customers – this is not a legal formal demand letter.
- Professional Diplomatic Third-Party Template to encourage response – with Direct Route branding. check_circle
- Vital Wording Content to distinguish between good future customers and high risk ones More on Vital Wording. check_circle
- Case Management Portal to administer customer responses, including acceptance of future payment promise dates and instalment plans.
Key Benefits
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- Direct Route have over 25 years' experience in commercial debt recovery.
- The combined expertise of the team adds up to many hundreds of years.
- Clients return repeatedly due to fantastic service and collection rates.
- Complimentary Sign up to Direct Route worth £200.00 + VAT for all COVID-19 joining clients. check_circle
- No catches, no commissions, no charges whatsoever for any payments received by clients using the COVID-19 Reminder service.
A Partner You Can Trust
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How Our Covid-19 Reminder System Works
(3 Minute Video)
(3 Minute Video)
Questions & Answers
(5 Minute Video)
(5 Minute Video)
Pay just £1.00* to send as many pre-action reminders to your customers as you require.
Send Your First Covid-19 Reminder Now
(Complete All Fields Below)
(Complete All Fields Below)
Re: **YOUR COMPANY NAME**
Reminder Reference: **YOUR ASSIGNED REMINDER REFERENCE**
- - - - - - -
We are instructed to act on behalf of the above named client.
Please find attached details of our client’s claim against you.
Both our client and this office recognise that many businesses remain in difficulty as they trade out of the Covid-19 pandemic.
Our client confirms that this account is overdue and has requested that we contact you to offer one final opportunity to resolve this matter amicably prior to it being escalated to next stage debt collection.
Our client has chosen this path because they would rather not lose you as a customer. Equally you must appreciate that their invoices are due and payable for goods or services that have already been provided to you.
We understand that a number of businesses are currently safeguarding their own cash flow to protect their interests. However, the pandemic is not a valid legal excuse to delay payment to our client. Our client has provided goods or services to you on credit terms and as such is fully entitled to be paid their monies as and when they fall due for payment.
No company should be putting their own business interests ahead of others in matters such as this. A court is unlikely to afford sympathy to any party that does so. Our client has advised their willingness to work with you if you are unable to pay in full within the next 7 days and are open to short-term instalment offers. Please select the appropriate option below if you are suffering from cash flow damage due to the pandemic.
To prevent this from being automatically escalated to the next debt recovery stage, you must respond to this email by return using one of the options below.
Notify our client of your actions or intentions:
The Claimed Sum Has Already been Paid In Full on [Date]
The Claimed Sum is Agreed - we intend to pay in full on [Date]
We have already paid part of the Claimed Sum on [Date] We paid [£ Value]
We Agree the Claimed Sum and would like to make an instalment offer to pay [£ Value], [Weekly/Monthly]
(Please note that interest may be chargeable at our client’s discretion should you select this option)
We partially dispute this Claim in the sum of [£ Value]
The full balance of this Claim is Disputed
We hope you can appreciate the gesture of goodwill within this letter from our client and respond positively within the next 7 days.
Yours faithfully
Direct Route Collections Limited
Overdue Invoices Department
Next Stage - Upload Your PDF Statement or Invoice(s) Here (Required).
Need to covert a Word document to a PDF? click here.
Allowed Types: pdf | Maximum Allowed Size : 2 MB | Maximum Files : 10
*Your £1.00 donation will be donated to the NHS Charities COVID-19 Urgent Appeal, details for which can be found here. The £1.00 donation also enables us to immediately verify your business, thereby speeding up despatch of your first Covid-19 support reminder.