When you receive two phone calls within a short period of time about the same debt, it can be a very confusing experience. Debt collection agencies are often tasked with getting in touch with those with outstanding payments, which once in a while can result in the realisation that 2 debt collectors are calling about the same debt. Today we’re going to discover why this happens and how you should react if you do find yourself in this situation. Our team at directroute.co.uk is here to support you with debt collection and work with you to overcome any difficult situations you find yourself in.
Why Do You Have Different Debt Collections In The Same Debt?
This unusual situation isn’t completely unheard of, but it can be quite disconcerting to realise two people have your details and are after your debt. The first thing you should do when you receive these phone calls is ask for a written notification of the debt collection. This will provide you with proof of who the company is and that they have your full details. Don’t give out personal information unless you trust the company, as this could land you in a difficult situation later on if it turns out to be a scam. Once you have the written notification, you can then ask for verification of the debt, so that they show you the proof that you still owe this debt.
Keep in mind that debt will often change hands between different companies. Creditors might place debt with a debt collector, and then it can be passed between agencies over the next few months if they weren’t successful with collecting it. However, you need to be very careful to ensure you are paying the correct company in the end, or you could end up paying it twice. It’s not uncommon for two companies to be trying to collect it at one time, but you need to be very careful to only pay the company who are currently tasked with collecting the debt.
Ask for Validation of the Debt
When you have different debt collectors in the same debt, make sure you always ask for written validation of this debt. You could write to the agency to ask for validation, but also make sure you keep track of all correspondence you receive from the other party. Always keep your documentation and written communication safe when dealing with this situation. You don’t want to end up paying twice for the same debt, especially if you can’t afford it in the first place. The more back-up you have for yourself, the less likely you will be to end up in a legal battle later on. Even just a set of handwritten notes can offer the protection you might need.
Sometimes the situation isn’t so easy to fix, and you may find that your credit report and credit score are impacted by this. You need to try and seek professional help in this situation, especially if you can’t find out who owns the debt. Make sure you get advice about this type of issue as soon as you can, so that you receive the support you need to avoid further issues with your financial situation.
Stay Calm and Act Slowly
Our number one piece of advice when it comes to working with a debt recovery agency is to stay calm and act slowly. If you are panicking on the phone, you are more likely to make a mistake and pay debt collection services who might be trying to trick you into a payment. While there are often scams associated with debt collection, remember that it might just be a case of two people trying to collect the same date due to poor communication. Just take your time to research who you should really be paying and ensure there are no marks on your credit report as a result of this. Our team will be here to support you at any time should you have any questions about this topic or need further investigation into who you should be paying your debt to.
Debt collection is a topic that often causes a lot of stress in people’s lives, but it shouldn’t always have to be that way. Whether someone is trying to get you to pay an outstanding invoice or you are a business owner struggling to collect payments, a debt recovery agency can support you. Our team will be here to discuss your current situation and provide you with the necessary support no matter what struggles you are going through. Get in touch with us today to learn more about our services or to share any concerns you have about receiving phone calls from two debt collectors for the same debt.