Unfair Collection practices

Debt collection is something that many businesses will have to deal with at some point or another. However, when it comes to this task, you need to ensure you are aware of the unfair debt collection practices that are often used by companies. Learning about these can protect yourself and also ensure you aren’t subjecting […]

Should you charge late payment fees for overdue invoices

Unfortunately, late payment and not being paid on time is a common problem for a lot of businesses. Especially smaller businesses. Businesses who rely on payments being on time in order to keep a healthy cash flow. To help alleviate the growing problem of late payment, businesses are now encouraged to include fees and interest […]

Spotting a Fake Debt Collection Agency

We’ve heard a lot of debt collection horror stories over the years, and unfortunately, with the increase in fake collection agencies, the reputation of the sector is facing ever further scrutiny.  The good news is, Direct Route Ltd is here to help. Not only by providing a vast range of professional debt collection services, but […]

Tips on what to do when a customer doesn't pay

You’ve done the job. You’ve sent your invoice. And now you’re being ghosted, and you have yet to determine when or even if you’re going to get paid. Unfortunately, clients paying late or not paying at all is not uncommon, and it can affect businesses of all sizes – no one is immune. To help […]

Calculating interest on commercial debts

Charging interest on late payments is not only acceptable but is encouraged in order to evoke change and reduce the percentage of businesses experiencing cash flow problems due to overdue invoices. Late payment of commercial debts costs businesses thousands every year, and it’s becoming increasingly important to stop late payers in their tracks to support […]

Credit and Collections Calling vs. Emailing

Today, many different communication methods are available, from text messages to video calls, email or call, and more. And whether in debt collection, sales calls, or even call-back requests, we all have a preference on how we would like a third party to contact us. Companies will also have a preference on how they communicate […]

Debtor Rights – What you need to know before you start chasing customers

Chasing outstanding invoices and late payments of commercial debts is not always easy or as straightforward as sending an email or making a follow-up phone call. There are guidelines and legislations that must be adhered to, and debtors do have certain rights protecting them from unscrupulous collection methods. These guidelines and regulations apply to professional […]

What is the difference between a debt recovery service and a debt collection service

Debt recovery and debt collection can often be mistaken for one of the same things, with only one word differentiating the two. And, if we look at these two elements at the surface level, debt collection and recovery both aim to recoup outstanding money/invoices that have gone unpaid. However, there are differences between collections and […]

Chasing outstanding invoice

Learning how to chase outstanding invoices is an important task for any type of business. This needs to be done with tact and patience, or you risk gaining a reputation within your industry for the ways in which you demand payment. Here at Direct Route, we have many years of experience working with businesses of […]